System Services Representative (MTS)

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system services representative (mts)

job id gts-0432018 job type full-time regular
work country vietnam posted 01-sep-2011
work city hanoi job area consulting & services
travel 25% travel annually job category it specialist
business unit mts job role server services specialist
job role skillset general
commissionable/sales-incentive jobs only no
job description
- primarily responsible for the post sale maintenance of ibm and other vendor hardware and software in customer accounts. disability, color, religion, national origin, sexual orientation, all qualified applicants will receive consideration for employment without regard to race, gender, genetics, gender identity or expression, age, or veteran status.for ibm and non-ibm systems.responsible for the techincal value relationship by providing expertise to protect revenue base and identify new serivces opportunities.
required
bachelor\'s degree
at least 4 years experience in applies advanced training, experience and in-depth systems and accuont manaegment knowledge to assist customers in the post sale supoprt
english: fluent
ibm is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- has a thorough understanding of and is able to articulate ibm's technical support strategy, particularly as it relates to base and enhanced support.
- provides technical assistance and accuont management advice to less experienced personnel.ensures a high leevl of cusotmer satisafction with ibm technical support and operaitonal services for the cusotmer account(s), speciifcally.account management, diagonsis, reloaction, discontinuance, installation planning, etc, installations, systems level problem determination,
- plans for and executes hardware services activities and assists in software services activities including systems assurance.assumes the responsibility for developing positive relationships with customer management and staff to ensure a high level of overall customer satisfaction in all assigned accounts,
- in general.
- acts as the primary technical interface to customers for hardware and software technical and operational support, and for the delivery of services as required by the customer.
- is assigned account-level responsibilities to provide accounts with total account systems support.
- uses advanced technical expertise to conduct problem analysis and problem solving to identify and resolve complex system-level hardware, software and/or operational situations across the customer account.

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