Ad Details
Location:
Description
business emc
location(s) vietnam - ho chin minh city
title snr.
seeks advice or assistance from ts management and/or cs techincal supoprt as required during difficult cusotmer situations.
interpersonal skills.maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures,
prepares.
analytical ability.capable of working with minimum supervision in the performance of assigned tasks.provides assistance to emc technical teams in the development of custom solutions and implemnetation preparation.
principal duties and responsibilities
represents emc in a professional manner to customers, emc partners and otehr emc persnonel at all times. regularly communicates status of proejct and all applicable cusotmer issues to the project manager.completes end-of-project reports.assists customer serivce in product implementation services. may be required to coordinate the necessary resources within emc to resolve issues or problems. emc proven professional certification desired.wokrs in conjunction with emc cs colleagues to enusre effective resolution of technical issues encountered during implementations.may be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.
organizational skills.advises project manager on level of effort required to perform assigned sofwtare implementations.
problem solving skills.implementation, at the customer site, customization, integartion and outline orientation for the customer, implementation delivery spec
requisition id 76815br
job description general summary
provides custom integration implementation support on emc products involving software, iniital installation, inclduing pre-site inspcetion.project mangaers and other ts personnel, works cloesly with emc saels, customer service, corproate technical support and the customer to ensure a smooth implementation and tranistion from strat-up to integration/production mode.performs complex and/or extended-stay software implementations per the specifications in the statement of work, scope document, architecture design document or project manager direction.may occasionally be called upon to act as a back up to the project manager or to provide team technical leadership on specific implementations.maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement\'\'s statement of work,
tracks.successfully manages relations with customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results.
ability to work in a team environment.demonstrates strong interpersonal skills with emc sales, ts and external customers. reports unsafe situations and recommends improvements.may be required to support program managers, project managers and solutions architects in developing scopes of work and project plans.
ability to work in a team environment.
supports and reports to engagement project manager while assigned to active customer engagements. provides updates to emc case tracking system and or other technical applications for software implementation and problem reporting/resolution.
installs emc software products in a mainframe and/or open systems hardware environment. trains customer personnel when authorized by ts management. software and/or operating systems environments,
skills
proficiency in hardware.
performs according to established safety standards. may also occasionally support other activities as necessary. keeps program managers and project managers informed of activities, alerting of any issues promptly.
